Highly Recommend – Excellent Physician with a Remarkable Bedside Manner
- Posted on: Jun 2 2015
Highly Recommend – Excellent Physician with a Remarkable Bedside Manner
“I am a 27 year old female that has had recurring tonsillitis since I was in high school. I even had a severe abscess which I needed to have drained in the ER since it obstructed my breathing. I went to an ENT several years ago who said that my tonsillitis was viral, there was really nothing to do but ‘wait it out’, and that if it happened again I would most likely need a tonsillectomy. From then until recently, I’ve had tonsillitis several times, but not recurring so frequently that I thought I would need to see a doctor. I also had facial pain, snoring, and obstructed breathing from my nose but never noticed or thought anything of it. I recently moved to Great Neck and was getting recurring episodes of tonsillitis. I decided to visit Dr. Setzen although I was reluctant since I thought I already knew what he was going to tell me. I’ve never been more wrong and I am so thankful I got a second opinion from Dr. Setzen. First of all, Dr. Setzen went beyond what any ENT I’ve seen before has done in response to my tonsillitis. He used a pediatric nasal endoscope (my nose is small), which couldn’t fit since I had a severely deviated septum. On my follow-up visit, Dr. Setzen performed a CT Scan in his office, just to be extra thorough. The CT Scan revealed a cyst the size of an apricot in my right maxillary sinus and another smaller cyst in my left maxillary sinus. The cyst was large enough to potentially impede on my eye causing vision problems and a collapsing of the orbital floor. Dr. Setzen took the time to explain my situation and what my options were going forward. He was very knowledgeable about his specialty, but made it easy for me to understand and answered all of my questions. He has an amazing bedside manner and made me feel confident going into surgery. I also appreciated his consistent positive attitude, especially during my recovery. In one surgery I had a tonsillectomy, adenoidectomy, endoscopic sinus surgery to remove the cysts, a turbinectomy to open my sinus passageways, and a septoplasty to straighten my deviated septum. My surgery experience was very positive, with minimal bleeding and no bruising. I also had no bleeding from my tonsillectomy, which is something I heard horror stories about from friends. His staff is amazing and called to follow-up after my surgery. They also genuinely care about how I was doing and really put the patient’s needs first. It was great to feel like I had a real ‘team’ on my side as I was going into several surgeries and recovering. I also am out of his insurance plan and he was very reasonable and made sure that I got the treatment I needed. I am now a month post-surgery and am feeling so much better. My quality of life has greatly improved. I really learned the value of a second opinion and not ignoring your symptoms and wished that I had went to Dr. Setzen years ago. Overall, I highly recommend Dr. Setzen based on my personal experience under his care.”
~ June 2, 2015
